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Guide

Applying for a care-level certification in Yokohama

To use long-term care insurance in Yokohama you first need a care-level certification. Applications go to the Elderly and Disability Support Section of your ward office. Here are the three ways to apply, the documents, and all 18 ward contacts.

Who can apply

  • Residents aged 65 and over
  • Residents aged 40–64 who have one of the age-related conditions specified by law

Three ways to apply

  1. In person — at the Elderly and Disability Support Section (高齢・障害支援課) of your ward office
  2. By post — send the documents to your ward office
  3. Online — through the My Number Portal

What you need

  • The application form
  • The long-term care insurance card
  • Health insurance card (applicants aged 40–64)

If filing yourself is difficult

A Community Care Plaza (Yokohama's name for a community support centre) or a care management office can file on the applicant's behalf. Find the one for your address.

If the result does not match reality

A level lighter than the real situation is not unusual. The person may have had a good day, or answered bravely. There are two routes.

Request a re-assessmentFormal appeal
Filed withThe city, at the ward officeThe Kanagawa review board
DeadlineAny timeThree months from learning the result
What happensA fresh assessment and a new decisionThe decision itself is examined

In practice, asking for a re-assessment is usually faster. Even a successful appeal ends in another assessment. If the condition has genuinely worsened, re-applying is the straighter road.

Making the next assessment reflect reality

  • Be there. People tend to answer that they manage
  • Describe the bad days. The assessment is meant to capture the usual state
  • Hand over written notes. What goes unsaid on the day still reaches the record
  • Night-time behaviour, incontinence, accusations of theft — things hard to say in front of the person can be passed on separately

Renewals

A certification expires. To keep using services you must renew, and you can apply from 60 days before the expiry date. Leave time — services stop if it lapses.

Ward office contacts

区電話所在地
鶴見区045-510-1770〒230-0051
横浜市鶴見区鶴見中央3-20-1
神奈川区045-411-7019〒221-0824
横浜市神奈川区広台太田町3-8
西区045-320-8491〒220-0051
横浜市西区中央1-5-10
中区045-224-8163〒231-0021
横浜市中区日本大通35
南区045-341-1138〒232-0024
横浜市南区浦舟町2-33
港南区045-847-8495〒233-0003
横浜市港南区港南4-2-10
保土ケ谷区045-334-6394〒240-0001
横浜市保土ケ谷区川辺町2-9
旭区045-954-6061〒241-0022
横浜市旭区鶴ケ峰1-4-12
磯子区045-750-2494〒235-0016
横浜市磯子区磯子3-5-1
金沢区045-788-7868〒236-0021
横浜市金沢区泥亀2-9-1
港北区045-540-2325〒222-0032
横浜市港北区大豆戸町26-1
緑区045-930-2315〒226-0013
横浜市緑区寺山町118
青葉区045-978-2479〒225-0024
横浜市青葉区市ケ尾町31-4
都筑区045-948-2314〒224-0032
横浜市都筑区茅ケ崎中央32-1
戸塚区045-866-8452〒244-0003
横浜市戸塚区戸塚町16-17
栄区045-894-8547〒247-0005
横浜市栄区桂町303-19
泉区045-800-2436〒245-0024
横浜市泉区和泉中央北5-1-1
瀬谷区045-367-5714〒246-0021
横浜市瀬谷区二ツ橋町190
Find your support centre Official page (Japanese)

Source: Yokohama City · Last verified 2026-09-12. Rules change. Check the source page before you act on this. This is a plain-English summary of public information, not an official translation.

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